Last updated: October 2026
We want your device working every day. This policy explains what is covered if something goes wrong with your 24 Rescue Alert equipment.
Coverage
Your Belle X2 or Belle W device is covered against defects in materials and workmanship for as long as your monitoring service remains active. If your device stops working because of a defect, we will troubleshoot it with you and, if needed, replace it at no cost.
What is not covered
- Loss or theft of the device.
- Damage from accidents, drops, misuse, unauthorized repairs or modifications.
- Water damage beyond the device's rated water resistance.
- Normal wear to straps, lanyards, clips and chargers.
- Service interruptions caused by cellular network coverage or outages.
How to get a replacement
- Call us at (844) 973-2424. We'll help troubleshoot first; many issues are fixed over the phone.
- If the device is defective, we'll ship a replacement at no charge, usually within 1 business day.
- Return the original device within 30 days using the prepaid label we provide.
Lost or damaged devices
If your device is lost, stolen or damaged in a way this warranty does not cover, a replacement is available for up to $300, or at no charge if you have the Protection Plan. Contact us right away so we can keep you protected.
Accessories
Replacement chargers, straps, lanyards and clips are included with the Protection Plan. Without it, they are available at cost.
Protection Plan
For $6.99 per month, the optional Protection Plan covers replacement of a lost, stolen or damaged device, replacement chargers and lanyards, and includes a rate guarantee described in your order confirmation. Add it anytime by calling (844) 973-2424.
Other terms
This warranty is provided by 24 Rescue Alert. Except as stated here or required by law, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Some states do not allow these limitations, so they may not apply to you, and you may have other rights that vary by state.