Last updated: October 2026
Monitoring service from 24 Rescue Alert is provided under a written Service Agreement that you review and accept when you enroll. This page summarizes what that agreement covers. It is a summary only; your signed Service Agreement controls. You can request a copy of the current agreement at any time from [email protected] or (844) 973-2424.
What the agreement covers
- Monitoring service: 24/7 access to trained agents at our professional monitoring center through your device's help button and fall detection.
- Equipment: the Belle X2 or Belle W device provided with your service, including activation and cellular connectivity.
- Caregiver features: access to the caregiver app, where included with your device.
Term and rate
- Minimum term: 3 months, billed monthly. Nothing is charged upfront beyond your first month and activation fee.
- After 3 months: service continues month to month.
Billing
- Service is billed monthly, or yearly in advance at a 20% discount, to the payment method on file.
- If a payment fails, we will contact you. We retry the payment automatically and remind you by text, email and phone. Service is suspended only after 30 days of non-payment, with a final notice 7 days before. There are no late fees, and reconnection is free if the balance is paid within 60 days.
Cancellation
- To cancel, contact us at (844) 973-2424 or [email protected]. No advance notice period is required.
- Cancel within the 30-day trial for a full refund. If you cancel after the trial but before 3 months, the remaining monthly payments within the 3-month minimum are due.
- The 3-month minimum is waived if the user passes away or moves into a nursing home, assisted living or other care facility.
- Equipment must be returned as described in our Shipping + Returns policy.
Your responsibilities
- Keep your device charged and wear it, including while bathing where the device is rated for water exposure.
- Test your device at least once a month by pressing the help button and telling the agent it is a test.
- Keep your address, emergency contacts and any medical notes up to date so responders can help you.
- Understand that service depends on cellular coverage and device battery, and that fall detection does not detect all falls.
Limits of the service
24 Rescue Alert is not a medical provider and is not a substitute for 911 when you are able to call. Our liability and the limits of the service are described in full in your Service Agreement.