Last updated: October 2026
This page collects the policies that apply to the 24 Rescue Alert website, our medical alert devices and our monitoring service. If you have questions about any of them, contact us at [email protected] or (844) 973-2424.
Service AgreementsWhat your monitoring service agreement covers.
Product WarrantiesEquipment coverage and how replacements work.
Shipping + ReturnsDelivery times, returns and equipment return rules.
Terms + ConditionsRules for using our website, plus text message terms.
Privacy PolicyHow we collect, use and protect your information.
In an emergency, press your help button or call 911. 24 Rescue Alert is not a substitute for 911 when you are able to call. Fall detection does not detect all falls.
Company information
24 Rescue Services LLC d/b/a 24 Rescue Alert
10103 Fondren Rd, Houston, TX 77096
Email: [email protected]
Phone: (844) 973-2424