Last updated: October 2026
Shipping
- Cost: free standard shipping on every order.
- Processing: orders ship from Houston, Texas within 1–2 business days after enrollment is complete.
- Delivery: standard delivery usually takes 3–5 business days. Expedited 2-business-day shipping is available for $19.95.
- Where we ship: addresses within the United States only.
- Ready to use: your device arrives charged and activated. A specialist can walk you through setup by phone.
- Tracking: we'll send tracking information by email or text once your order ships.
Damaged or missing packages
If your package arrives damaged or doesn't arrive within the expected time, contact us at (844) 973-2424 within 14 days and we'll make it right.
Returns
- 30-day risk-free trial: cancel within 30 days from the date you receive your device.
- How to return: call (844) 973-2424 or email [email protected] and we'll send a prepaid return label.
- Condition: please return the device with its charger and accessories.
- Refunds: within the trial, your monitoring fees and activation fee are refunded in full, with no restocking fee. After the trial, a restocking fee of up to $50 may apply only if parts are missing or the device is damaged. Refunds go back to your original payment method within 5–10 business days after we receive the return.
Returning equipment after cancellation
Devices remain the property of 24 Rescue Alert; the one-time activation fee covers setup and activation, not ownership of the device. When your service ends, return all equipment within 30 days using the prepaid label we provide. Unreturned equipment will be charged a $300 non-return fee.
Questions
Contact us at (844) 973-2424 or [email protected].